A: No, airline tickets are not refundable. If you don’t show up for a flight you will lose your itinerary.
Q2: Can I pass on my ticket to someone else, in case I cannot or don’t want to go on a flight?
A: No, airline tickets cannot be transferred; the ticket should be used by the person on whose name the booking has been made.
A: Each passenger is personally responsible for checking the correctness of passenger data such as name spelling, destination(s) and flight date, prior to purchasing the airline ticket. In case of changes in names, routes or flight dates after purchase of the ticket, a penalty will apply plus any changes in fare, if applicable.
A: All passengers should arrive at the airport no later than two (2) hours before their scheduled departure. If you are traveling to or from the US, please arrive at the airport no later than three (3) hours before your scheduled departure. Please note that flights to the United States close check in one (1) hour before departure. Any passenger arriving to check in after closure of the check in counter, will not be able to board the aircraft.
Q5: When can I check in online?
A: You can check-in online 24 hours to 3 hours before scheduled departure. Print and bring your boarding pass to the airport. You can save time by arriving at the airport later and dropping off your baggage at the InselAir Baggage Drop Off Point after which you can proceed to pay airport tax or security. Arrive 120 minutes prior to departure with check-in luggage
Arrive 90 minutes prior to departure without check-in luggage. Note that all check-in counters CLOSE 60 minutes before departure.
A: If you are connecting to InselAir from US Airways, WinAir or Avianca flights, your baggage should be checked through to your final destination; however, you will need to check in at the InselAir counter, or your connecting airline transfer counter. Please allow 90 minutes (2 hours in Miami or Puerto Rico) between flights to complete this process.
A: InselAir can assume no responsibility for passengers’ connections.
Q8: What are the baggage allowances with InselAir?
A: Please go to http://www.fly-inselair.com/flight-info/baggage-information for all information on baggage allowance.
Q9: Which regulations apply to carry-on luggage?
A: The carry-on luggage allowance permits every passenger to take carry-on luggage aboard, to a maximum weight of 10 Kg (22 lbs). The maximum dimensions for carry-on luggage are: L x W x H: 22 in (56cm) x 18 in (45cm) x 10 in (25cm), including handles, wheels, side pockets etc.
A: On each MD-80 flight, one of our passengers will win an InselAir gift certificate for a round-trip travel on the leg you win on! For example, if you win the raffle on the flight from Miami to Curacao, you win a future round trip Miami to Curacao (or Curacao to Miami). Do you want to use your ticket to vacation in Bonaire? No problem! The leg from Miami to Curacao is already covered, so you only need to pay for the flights between Curacao and Bonaire!