Q1: Should I miss my flight; can I get a refund of the ticket costs?
A: No, airline tickets are not refundable. If you don’t show up for a flight you will lose your itinerary.
A: No, airline tickets are not refundable. If you don’t show up for a flight you will lose your itinerary.
Q2: Can I pass on my ticket to someone else, in case I cannot or don’t want to go on a flight?
A: No, airline tickets cannot be transferred; the ticket should be used by the person on whose name the booking has been made.
Q3: If my name is not spelled correctly on my ticket, can I get it changed?
A: Each passenger is personally responsible for checking the correctness of passenger data such as name spelling, destination(s) and flight date, prior to purchasing the airline ticket. In case of changes in names, routes or flight dates after purchase of the ticket, a penalty will apply plus any changes in fare, if applicable.
A: Each passenger is personally responsible for checking the correctness of passenger data such as name spelling, destination(s) and flight date, prior to purchasing the airline ticket. In case of changes in names, routes or flight dates after purchase of the ticket, a penalty will apply plus any changes in fare, if applicable.
Q4: When should I check in for my flight?
A: All passengers should arrive at the airport no later than two (2) hours before their scheduled departure. If you are traveling to or from the US, please arrive at the airport no later than three (3) hours before your scheduled departure. Please note that flights to the United States close check in one (1) hour before departure. Any passenger arriving to check in after closure of the check in counter, will not be able to board the aircraft.
Q5: When can I check in online?
A: You can check-in online 24 hours to 3 hours before scheduled departure. Print and bring your boarding pass to the airport. You can save time by arriving at the airport later and dropping off your baggage at the InselAir Baggage Drop Off Point after which you can proceed to pay airport tax or security. Arrive 120 minutes prior to departure with check-in luggage
Arrive 90 minutes prior to departure without check-in luggage. Note that all check-in counters CLOSE 60 minutes before departure.
A: All passengers should arrive at the airport no later than two (2) hours before their scheduled departure. If you are traveling to or from the US, please arrive at the airport no later than three (3) hours before your scheduled departure. Please note that flights to the United States close check in one (1) hour before departure. Any passenger arriving to check in after closure of the check in counter, will not be able to board the aircraft.
Q5: When can I check in online?
A: You can check-in online 24 hours to 3 hours before scheduled departure. Print and bring your boarding pass to the airport. You can save time by arriving at the airport later and dropping off your baggage at the InselAir Baggage Drop Off Point after which you can proceed to pay airport tax or security. Arrive 120 minutes prior to departure with check-in luggage
Arrive 90 minutes prior to departure without check-in luggage. Note that all check-in counters CLOSE 60 minutes before departure.
Q6: I'm connecting to/from InselAir on another airline. What do I need to do?
A: If you are connecting to InselAir from US Airways, WinAir or Avianca flights, your baggage should be checked through to your final destination; however, you will need to check in at the InselAir counter, or your connecting airline transfer counter. Please allow 90 minutes (2 hours in Miami or Puerto Rico) between flights to complete this process.
A: If you are connecting to InselAir from US Airways, WinAir or Avianca flights, your baggage should be checked through to your final destination; however, you will need to check in at the InselAir counter, or your connecting airline transfer counter. Please allow 90 minutes (2 hours in Miami or Puerto Rico) between flights to complete this process.
Passengers connecting from any other airline, please be aware that InselAir may not have a baggage transfer agreement with your connecting airline. You will be required to claim your baggage and check-in with InselAir or your connecting airline. In some locations, this may involve clearing customs and immigration. Please allow at least 3 hours between flights to complete this process as InselAir is not responsible for non-interline connections.
Passengers arriving on international flights in Miami or Puerto Rico, please be advised that all passengers MUST clear immigration and customs in any US territory, including claiming and rechecking of baggage. BAGGAGE CANNOT BE TRANSFERRED FROM INTERNATIONAL FLIGHTS ARRIVING IN THE UNITED STATES. Once you have cleared customs, if your baggage has been checked to your final destination, please follow the instructions from CBP for baggage drop-off.
Passengers arriving on international flights at Curacao Hato Airport: the transfer counter is located in the center of the upper level of the arrivals hall (directly above immigration). Please have your itinerary, boarding passes (if checked through at your origin) ready and available as well as the applicable amount for paying your Departure Tax; about US$2.00 per person (cash is preferred). You will be required to pass through security prior to reaching the transfer desk; however, you will not have to clear immigration or customs. At the transfer counter, our agents will assist you with any additional documents you may need and will direct you to your departure gate.
Q7: If I miss my connection because my InselAir flight is delayed, can I get a refund for the connecting flight?
A: InselAir can assume no responsibility for passengers’ connections.
Q8: What are the baggage allowances with InselAir?
A: Please go to http://www.fly-inselair.com/flight-info/baggage-information for all information on baggage allowance.
Q9: Which regulations apply to carry-on luggage?
A: The carry-on luggage allowance permits every passenger to take carry-on luggage aboard, to a maximum weight of 10 Kg (22 lbs). The maximum dimensions for carry-on luggage are: L x W x H: 22 in (56cm) x 18 in (45cm) x 10 in (25cm), including handles, wheels, side pockets etc.
A: InselAir can assume no responsibility for passengers’ connections.
Q8: What are the baggage allowances with InselAir?
A: Please go to http://www.fly-inselair.com/flight-info/baggage-information for all information on baggage allowance.
Q9: Which regulations apply to carry-on luggage?
A: The carry-on luggage allowance permits every passenger to take carry-on luggage aboard, to a maximum weight of 10 Kg (22 lbs). The maximum dimensions for carry-on luggage are: L x W x H: 22 in (56cm) x 18 in (45cm) x 10 in (25cm), including handles, wheels, side pockets etc.
Q10: What is the ticket drawing on-board?
A: On each MD-80 flight, one of our passengers will win an InselAir gift certificate for a round-trip travel on the leg you win on! For example, if you win the raffle on the flight from Miami to Curacao, you win a future round trip Miami to Curacao (or Curacao to Miami). Do you want to use your ticket to vacation in Bonaire? No problem! The leg from Miami to Curacao is already covered, so you only need to pay for the flights between Curacao and Bonaire!
A: On each MD-80 flight, one of our passengers will win an InselAir gift certificate for a round-trip travel on the leg you win on! For example, if you win the raffle on the flight from Miami to Curacao, you win a future round trip Miami to Curacao (or Curacao to Miami). Do you want to use your ticket to vacation in Bonaire? No problem! The leg from Miami to Curacao is already covered, so you only need to pay for the flights between Curacao and Bonaire!
