General F.A.Q.

InselAir tickets and reservations

  • Can I book online at Fly-InselAir.com?

    Yes, InselAir’s online booking engine allows full web bookings to be made based on actual availability. The design of the booking engine provides for the lowest available price to be displayed, so passengers can be assured they are getting the lowest fares with no additional booking fees! InselAir accepts Visa or MasterCard for online bookings. InselAir is currently preparing a connection with PayPal, the web's foremost payment provider, in order to make payments even more secure and easy. Please keep in mind that in order to purchase tickets online, the card holder must be a passenger. This way we can reduce online fraud and still offer the lowest fares possible. Bookings made online must be purchased instantly online and cannot be paid through a ticket office. Book online here.

  • I'm getting ready to purchase a ticket online, what do I need to check before I'm finished?

    Prior to completing your online ticket purchase, please verify your travel details and correct name spelling. Any flight changes after ticket issuance may result in an additional change fee and names cannot be changed. Online ticket change requests should be forwarded to us, or you may contact our call center at +599-9-737-0444. US customers can contact us toll-free at +1 855 493 6004 and European customers may contact our Contact Center on Curaçao at +599-9-737-0444 (toll charges may apply).

  • What information do I need to make a booking with InselAir?

    Update: Effective as of January 3rd 2011, all passengers travelling to Bonaire, St. Eustatius or Saba are required to have a valid passport to enter the country. An ID, family book or drivers license are no longer accepted as a valid travel document. Passengers arriving without a valid passport will be returned on the same flight.  A passport is required for all destinations. Please keep in mind that passport requirements are set by the individual countries that InselAir serves. If you cannot prove that you hold valid documents for entry to your destination, InselAir is required by law to deny boarding. For up-to-date information, please contact the embassy of your destination country, as well as any countries you may be transiting through.

  • I would like to change or cancel my ticket. Is there a penalty for doing so?

    It depends on the class of ticket you purchased. For most fares, it is possible, but a change fee applies; please check the InselAir fare rules.  If you purchased a special "V" class fare, you cannot make any changes and the ticket is not refundable. The names on the ticket cannot be changed after issuance, so please ensure that the name matches your travel document. Note: above fare rules do not apply to tickets sold out of Venezuela. Please contact our offices in Venezuela for further information (+58 212 720 4787). Our tickets are all non refundable.

  • What forms of payment can I use to purchase my ticket?

    Our Contact Center accepts Visa and MasterCard (or debit cards with Visa or MasterCard logos) over the phone and most of our ticket offices accept Visa, MasterCard, Kompa Leon (Curaçao only) and debit cards. Of course, all ticket offices will accept cash.

  • I've registered for an online account, but forgot my password. Can you help?

    If you have previously registered an account and have forgotten your password, please follow this link.

  • My credit card has been denied, but I know it should work. What do I do now?

    As InselAir is company from Curaçao, some credit card companies - as a method of fraud prevention - will not allow us to process your card without your prior authorization. If your card has been denied, please create a new booking after contacting your bank. Unfortunately, we are unable to guarantee that the fare previously requested will still be available.

  • Is passport information really required to make a booking?

    Please be aware that InselAir works in full cooperation with all governments of the countries in which we operate. As part of this cooperation, we must collect full passport information and passenger details of all passengers traveling to, from or through countries that require us to transmit APIS or Secure Flight data at the time of ticket issuance. This currently includes the United States, Puerto Rico and the Dominican Republic. Passengers are advised that providing false information may delay or prevent travel and that this information is not optional for these destinations. We recommend creating a user profile on our system and saving this information on our secure server.

  • Why do I need to provide contact information at my destination?

    This is not required; however, if we need to reschedule your flight prior to departure, we will do our best to contact you and inform you of the new schedule. Without complete contact information, we cannot do so. InselAir makes every attempt to keep you informed about your flight plans, so please give us the best way to contact you, including e-mail if available.

  • Where can I find InselAir's General Terms and Conditions?

    InselAir's complete terms and conditions can be found in the secondary menu of this site, in the top right corner but can also be accessed via the following direct link to the InselAir General Terms and Conditions.

Preparing your trip

  • Do I need a passport for all InselAir flights?

    A passport is required for all destinations. Please keep in mind that passport requirements are set by the individual countries that InselAir serves. If you cannot prove that you hold valid documents for entry to your destination, InselAir is required by law to deny boarding. For up-to-date information, please contact the embassy of your destination country, as well as any countries you may be transiting through.

  • I am traveling to the US on a non-US passport. Is there anything else I need to do?

    You will certainly have to take action and arrange this well in advance:

    • You should check whether you are a passport holder from one of the countries that participate in the visa waiver program. If this is not the case, you will need a visa. Please be aware, that you need to arrange this well in advance. For more information, please check the US Visa section on this website.
    • You will be required to provide an address and phone number of where you will be staying during your visit in the US.
  • What are the baggage allowances with InselAir?

    For the details of baggage allowances, please check the Flight information section on this website.

  • Does InselAir allow pets?

    InselAir does allow a limited number of small pets in kennels on-board MD-80 aircraft with the restriction that the kennel must fit completely under the seat in front of you. The pets must remain in the kennel from boarding to deplaning and the kennel will be considered your carry-on baggage and is subject to the same restrictions. The decision to allow a kennel in the cabin is completely at the discretion of the check-in personnel and, ultimately, the captain of the aircraft. All kennels not meeting these requirements must be checked and will count as part of your checked baggage allowance.
    Pets are not allowed in the cabin of EMB 110 aircraft and must be checked. These restrictions do not apply to service animals. All passengers traveling with animals should check with the embassy of their destination country and the customs service of their home country regarding admission/re-admission requirements for animals.

  • What are the requirements for service animals?

    Passengers with service animals must inform InselAir at the time of reservation about the type of service animal that will be traveling and any arrangements that need to be made. Passengers should also have available a certified statement from a medical provider about the need of a service animal, should it be requested. As with pets, please check the admission requirements for both your destination and your return home regarding animals. Additional information regarding traveling with animals can be found here.

  • What are the restrictions for pregnant passengers?

    In general, air travel is not advisable during the last six weeks for pregnancy. Women who are in their last trimester should consult with a doctor prior to travel and be able to provide a medical authorization upon request.

  • Does InselAir allow unaccompanied minors?

    InselAir does provide unaccompanied minor service for an additional charge. As unaccompanied minors from 6 – 17 require to be escorted through immigration by an airline representative. The request for Unaccompanied minor service needs to be arranged at reservation. The unaccompanied minor form can be found here. Please keep in mind that there are strict immigration and documentation requirements that must be met for unaccompanied minors traveling internationally. That is why you should contact the embassy of the destination country and any transit country as well as the immigration department of the return country, to ensure that all documentation is available. For more information on this service, please call the Curaçao Call Center at +599-9-737-0444 or e-mail us.

  • Is smoking permitted on an InselAir flight?

    No, for passenger and aircraft safety and comfort, smoking is not allowed in or around any InselAir aircraft at any time regardless of location. Any violation of this regulation carries heavy criminal and civil penalties.

InselAir counters

Your trip with InselAir

  • When should I check in for my flight?

    For the details about your arrival at the airport and other flight-related topics, please check the section on this website.

  • I'm connecting to/from InselAir on another airline. What do I need to do?

    For the details about connections and other flight-related topics, please check the Flight information section on this website.

  • What is the ticket drawing on-board?

    On each MD-80 flight, one of our passengers will win Insel StarMiles (points) equivalent to the leg you win on! For example, if you win the raffle on the flight from Miami to Curaçao, you win a oneway trip Miami to Curaçao (or Curaçao to Miami).

  • Can I check in using the self check in kiosk at Hato airport in Curaçao?

    Yes, you can check in for you InselAir flight at any of the 4 self check-in kiosks at Hato airport. All you need is your passport or itinerary. When checking in you need to scan your passport or use the ticket number or recloc number to identify yourself and choose your seat. Answer the security questions and you are ready to go the departure hall or the baggage drop of lane.

  • My flight has been cancelled, what do I do?

    Passengers are being protected or refunded
    Passengers who are in the possession of a ticket purchased via an InselAir ticket office or online via fly-inselair.com will be granted a refund and will be contacted by the Customer Relations Department. Passengers who have purchased a ticket via a travel agent are strongly advised to contact their travel agent to have the refund processed. Passengers who have already started their journey will be protected on another airline and will be informed by our Customer Relations Team.

    How can passengers contact InselAir? 
    The InselAir Customer Relations Team will use the contact details that passengers have provided upon their reservation/booking. In case passengers did not provide personal contact details upon their reservation/booking, we advise those to contact InselAir via +297 582 1200, +599 9 737 0444 or +1 855 493 6004 (Mon - Fri 7AM - 8PM & Sat - Sun 8AM - 8PM, UTC/GMT-4  local time) or via schedulechange@fly-inselair.com
  • My luggage is missing/damaged. What do I do?

    If your baggage has been lost, damaged, pilfered or delayed, you must report this, in person, at the InselAir Baggage Desk in the arrival hall at the airport aupon your arrival at your destination. The InselAir Baggage Service Office is located in the baggage claim area in the arrival hall. Here you will need to fill in a Property Irregularity Report (PIR), before leaving the arrival hall. In case you were not able to talk to a representative at the airport please fill out this form and send it to lostandfound@fly-inselair.com. Please note that InselAir is not responsible for (1) switched luggage in case another passenger has taken your luggage (2) minor damages to the luggage (3) any valuable items. Missing luggage claims must be received by the airline within 21 days after handing your luggage to the airline. Claims regarding damaged and/or pilfered luggage must be received by the airline within 7 days after handing your luggage to the airline.