Contact us

 would like to:
 
1. Ask a question
Send your question to us by email and an agent will be in touch with you within 1 business day.

2. Voice a concern/complaint
Send us an email with the following details: ticket number, email address, phone number and a brief description of your concern/complaint. A dedicated agent will be in touch with you shortly to address your issue.

3. Contact our Lost & Found Department regarding lost/damage luggage.
• If your baggage has been lost, damaged, pilfered or delayed, you must report this, in person, at the InselAir Baggage Desk in the arrival hall at the airport upon your arrival.
• The InselAir Baggage Service Office is located in the baggage claim area in the arrival hall. 
• Here you will need to fill in a Property Irregularity Report (PIR), before leaving the arrival hall.  
• In case you were not able to talk to a representative at the airport please fill out this form and email it to us. 
• Missing luggage claims must be received by the airline within 21 days after handing your luggage to the airline. 
• Claims regarding damaged and/or pilfered luggage must be received by the airline within 7 days after handing your luggage to the airline.
• Please note that InselAir is not responsible for (1) switched luggage in case another passenger has taken your luggage (2) minor damages to the luggage (3) any valuable items.
 
4. Make a new reservation.
Search, plan and book your flight conveniently online and pay safely with your credit card.  In case you are not in the possession of a credit card you can use our pay-later option (coming soon) or visit one of our ticket offices to purchase your ticket.
 
Country Phone Address Days Hours
Aruba        
Ticket Office   Aruba Airport Mon-Fri 08:00- 16:30
      Sat-Sun 08:00- 12:00
14:00 -16:30
Call Center
USA toll free
+ 599 9 737 0444
+ 1 855 493 6004
  Mon - Fri
Sat - Sun
08:00- 18:00
08:00- 17:00
Bonaire        
Ticket Office

+ 599 717 2004

Bonaire Int. Airport

Mon - Fri
Sat - Sun
07:00-19:00
07:00-17:00
Curacao        
Call Center
USA toll free
+ 599 9 737 0444
+ 1 855 493 6004
  Mon - Fri
Sat - Sun
08:00-18:00
08:00-17:00
Sambil

  Sambil Mall 27
Entrance: Playa kanoa
Daily

10:00-20:00

Airport   Curacao Int. Airport Daily 06:00-20:30
St. Maarten
       
 Ticket office


+ 1 721 543 0107
+ 1 721 543 0106 

Yogesh Commercial Comlex
A.J.C. Brouwers Road 4 
Unit 1C
Mon - Fri
Sat
Sun
08:30-18:00
08:30-12:30
Closed
    Sint Maarten Airport Mon- Fri
Sat - Sun
09:30-18:00
09:30-18:00
 * All times are UTC/GMT-4 local time.
 
5. Contact InselAir regarding an exisiting reservation.
Send an email  including your 5 digit code (PNR) reference number or 13 digit ticket number and we will gladly help you with your existing reservation.
 
6. Request a refund.
For Aruba, Bonaire, Curacao & St. Maarten: Please email us your (1) name, (2) flight date, (3) ticket number (13 digits) and (4) PNR (5 digits)
For suspended routes: Please fill out the Refund Request form and send it to creditors.inselair@ekvandoorne.com

Our commitment to you
You may contact InselAir through the InselAir Callcenter, Reservations and Information Department. Our Customer Relations Department is ready to answer your questions, solve problems and to take action, when something didn't go right the first time. This department considers the company slogan 'Reaching Higher' their everyday motto, in delivering the best customer service that can be provided.  As a promise to our passengers InselAir has drafted a Customer Service Plan and Tarmac Delay Plan, in which we specify our procedures during times in which passengers need the most clarification. The InselAir Customer Relations Team will use the contact details that passengers have provided upon their reservation/booking. In case passengers did not provide (accurate) personal contact details upon their reservation/booking, we advise those passengers to contact InselAir via the abovementioned contact details. Always have your 5 digit code (PNR) or 13 digit ticket number at hand.