Contact us

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IMPORTANT NOTICE
Are you in the possession of an InselAir ticket to one of the following destinations?
  • Barquisimeto
  • Caracas
  • Georgetown
  • Haiti
  • Havana
  • Kingston
  • Las Piedras
  • Manaus
  • Medellin
  • Miami
  • Paramaribo
  • Port of Spain
  • Santo Domingo
  • Quito

Are you already traveling?
Passengers who have already started their journey will be protected on another airline and will be informed by our Customer Relations Department. 

Purchased your ticket via an InselAir ticket office or via fly-inselair.com?
These affected passengers will be granted a refund and will be contacted by our Customer Relations Department.

Purchased your ticket via a Travel Agent?
We strongly advised those passengers to contact their travel agent to have the refund processed.

Please note!
The InselAir Customer Relations Team will use the contact details that passengers have provided upon their reservation/booking. In case passengers did not provide personal contact details upon their reservation/booking, we advise those to contact InselAir via +297 582 1200, +599 9 737 0444 or +1 855 493 6004 (Mon - Fri 7AM - 8PM & Sat - Sun 8AM - 8PM, UTC/GMT-4 local time) or email us via refunds@fly-inselair.com. Always have your 5 digit code (PNR) or 13 digit ticket number at hand.

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Where to get information about my flight in case of a flight interruption? 
As soon as we have more information about your flight, one of our agents will contact you via:
1. the email address or phone number that you have provided upon you reservation/booking
2. our website: www.fly-inselair.com at the Flight Status section
3. our staff on the airport of your departure
4. the travel agent through which you purchased your ticket
 
In case you did not provide any contact details upon your reservation/booking, we advise you to contact InselAir via the contact details below.
 
How can I contact InselAir?
You may contact InselAir through the InselAir Callcenter, Reservations and Information Department. Our Customer Relations Department is ready to answer your questions, solve problems and to take action, when something didn't go right the first time. This department considers the company slogan 'Reaching Higher' their everyday motto, in delivering the best customer service that can be provided.  As a promise to our passengers InselAir has drafted a Customer Service Plan and Tarmac Delay Plan, in which we specify our procedures during times in which passengers need the most clarification.
  • Contact Center Aruba: (Mon - Fri 7AM - 8PM/Sat - Sun 8AM - 8PM ) +297 582 1200
  • Contact Center Curaçao: (Mon - Fri 7AM - 8PM/Sat - Sun 8AM - 8PM ) +599 9 737 0444
  • Contact Center USA: (Mon - Fri 7AM - 8PM/Sat - Sun 8AM - 8PM ) +1 855 493 6004 
  • Contact Center Venezuela: (Mon - Fri 7AM - 8PM/Sat - Sun 8AM - 8PM ) +58 212 720 4787

All times are UTC/GMT-4  local time.

In case of a schedule change: contact us via email: schedulechange@fly-inselair.com