‹ back to news

InselAir in Full Operations Recovery Mode

InselAir in Full Operations Recovery Mode
 
In our continued commitment to our customers and the traveling public, InselAir is striving to return to normal operations throughout the weekend.  Since Wednesday, November 14th, our aircraft entered unplanned maintenance and all InselAir operations were suspended.  While we sincerely understand the inconvenience and frustration this action has caused our customers, we hope that you can understand that the decision to take this drastic action was only done with passenger safety in mind.  During the past two days, we have been able to accommodate over 90% of all of our passengers that were affected; however, severe weather in St. Maarten has prevented the resumption of InselAir operations on Friday night.  Current weather forecasts will allow InselAir to resume operations on Saturday morning and all of our current planning is still to resolve each of our passenger’s travel interruptions by Sunday.  Passengers can check the status of their flights on our website or on the InselAir app.
 
As part of our commitment to improve our customer’s experience though technology, the InselAir mobile app will soon undergo an update to allow passengers, their friends, and family, to subscribe to flight updates and get real-time information on flight departure and arrival status directly from our operations center.  This functionality is currently in final testing and will be rolled out for all flights within the coming days.  We hope that adding the ability to directly and proactively inform all of our customers through their smartphone will help relieve stress and anxiety from your travel experiences.
 
As we work on resolving the remaining issues for each and every one of our valued customers, we continue to be thankful for your understanding, patience, and support.  For the most up-to-date information regarding flight status and operations, please visit our website at fly-inselair.com, follow us on Facebook, and download the InselAir app from the Google Play or Apple store.